Privacy Policy

Last Updated: May 21, 2026.

Extreme Casino (extremecasino-canada.org) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, register for an account, or engage in our gaming services.

As a platform operating for Canadian players, we adhere to the principles set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the provincial regulations governing online gaming, including those established by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO). By using our services, you consent to the data practices described in this policy.

1. Information We Collect

To provide a secure and personalized gaming experience — whether you are chasing a "snipe" on a progressive jackpot like Mega Moolah or enjoying live dealer blackjack — we collect various types of information:

A. Personal Information Provided by You

When you register an account, make a deposit, or contact our support team, we may collect:

• Full name, date of birth, and gender.
• Contact details, including residential address, email address, and telephone number.
• Account credentials, such as username and password.
• Identification documents to comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations (e.g, government-issued IDs, utility bills).

B. Financial and Transactional Information

To facilitate secure payments using Canadian-friendly methods like Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect:

• Transaction history, including deposit and withdrawal amounts in CAD.
• Payment method details (processed through encrypted, PCI-compliant payment gateways).
• Bonus usage records (e.g, opting into match bonuses or free spins).

C. Technical and Usage Data

When you browse our site, we automatically gather information through cookies and similar technologies:

• IP address, device type, browser type, and operating system.
• Login times, session duration, and pages visited.
• Game preference data, such as your interest in hockey-themed slots or specific sports betting markets like NHL or CFL events.

2. How We Use Your Information

We use the data collected to ensure you have a "beauty" of an experience at Extreme Casino. Specific purposes include:

• Account Management: Maintaining your account, verifying your identity, and ensuring that your balance is accurately reflected in CAD.
• Transaction Processing: Managing deposits and withdrawals using your preferred methods like Interac or crypto.
• Compliance and Security: Detecting fraud, preventing underage gambling, and fulfilling our legal obligations under provincial gaming regulators (e.g, AGCO, BCLC, AGLC).
• Personalization: Providing tailored promotions, such as match bonuses or free spins, while adhering to regional rules — specifically ensuring that Ontario players use an opt-in model for bonuses.
• Customer Support: Providing bilingual support (EN/FR) to assist with any queries, from technical issues to wagering requirements (typically 30-40x).
• Responsible Gambling: Monitoring play patterns to provide support and resources, including directing players to ConnexOntario or the Problem Gambling Helpline.

3. Legal Basis for Processing

Under PIPEDA and relevant Canadian provincial laws, we process your information based on:

• Consent: You provide explicit consent when you register and accept our Terms and Conditions.
• Contractual Necessity: We must process your data to fulfill our obligations regarding game delivery and payment processing.
• Legal Obligation: We are required to retain records for regulatory, financial, and AML reporting.
• Legitimate Interests: We use data to secure our platform and improve our service offerings, such as optimizing our interface for Canadian mobile users.

4. Disclosure and Sharing of Information

We do not sell your personal information. We may share data with third parties only under the following circumstances:

• Service Providers: We share necessary data with payment processors (e.g, Interac partners), identity verification services, and software providers who power our games (e.g, Microgaming, NetEnt).
• Regulatory Authorities: We may disclose information to government or gaming regulators if required by law, such as reporting to iGaming Ontario.
• Legal Compliance: We may share information to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business, subject to privacy protections.

5. Security of Your Information

We take the "bar down" approach to security. Extreme Casino employs industry-standard encryption, including SSL (Secure Sockets Layer) technology, to protect data transmitted between your browser and our servers. We maintain physical, electronic, and procedural safeguards to prevent unauthorized access, alteration, or destruction of your personal information.

6. Your Rights and Choices

As a user in Canada, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request the correction of inaccurate or incomplete information.
• Withdrawal of Consent: You may withdraw your consent for marketing communications at any time by updating your account settings or contacting support.
• Deletion: Subject to our legal and regulatory record-keeping obligations (e.g, financial reporting laws that require us to keep transaction history), you may request the deletion of your account and personal data.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies help us remember your preferences, such as your language choice or the games you play most often. You can manage cookie settings through your browser, though disabling them may affect the functionality of some aspects of our casino.

8. Responsible Gambling and Data Protection

We are committed to the safety of our players. Our systems track activity to identify signs of problematic play. If we identify that a player is struggling, we may reach out or restrict access to ensure they seek help. We facilitate contact with services such as ConnexOntario (1-866-531-2600) and the Problem Gambling Helpline (1-888-230-3506). We consider the protection of vulnerable players to be a core component of our data privacy obligations.

9. International Transfers

While our operations are focused on the Canadian market, our servers and service providers may be located outside of your province or outside of Canada. By using our services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than Canada. We ensure that such transfers are protected by appropriate contractual clauses to maintain the security of your data.

10. Children's Privacy

Extreme Casino is strictly for individuals who have reached the age of majority in their respective province (usually 18 or 19). We do not knowingly collect information from minors. If we discover that we have collected information from a minor, we will take immediate steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our service offerings. When we do, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact our dedicated support team. We pride ourselves on providing prompt and helpful assistance.

Email: [email protected].

Detailed Data Protection Considerations for Canadian Users

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements. For example, tax laws in various Canadian provinces require us to maintain financial transaction records for a minimum of seven years. When information is no longer required, it is securely destroyed or anonymized.

Regional Compliance (iGaming Ontario and Provincial Variations)

We recognize the unique regulatory landscape of the Canadian market. In Ontario, where the iGaming Ontario (iGO) framework is in effect, we implement specific data handling practices to ensure compliance with the AGCO standards. This includes:

• Opt-in Bonus Requirements: Ensuring that no player in Ontario is auto-enrolled in bonus programs. Your choice to accept a bonus is tracked separately to ensure explicit consent.
• Player Self-Exclusion: Data related to self-exclusion is treated with the highest level of confidentiality and shared only with relevant provincial regulatory bodies where required by law to prevent your participation across regulated platforms.

Financial Privacy and Security

Your financial privacy is paramount. When you initiate a transaction — whether it is a "loonie" or a high-stakes deposit for a "snipe" at a jackpot — we use advanced tokenization. This means your sensitive financial details, such as your banking credentials for Interac or your credit card numbers, are never stored directly on our servers. Instead, they are converted into secure tokens used for authorized transactions. This minimizes the risk in the event of a breach and ensures that your financial footprint remains as small as possible.

Marketing and Communication

We believe in transparent communication. You have the right to opt-in or opt-out of receiving promotional materials regarding our games, such as our "twofer" deposit deals or free spin offers. You can manage your preferences through your profile dashboard. Even if you opt-out of marketing, we will continue to send you critical information regarding your account, such as updates to our Terms of Service or security alerts.

Exercising Your Rights

To exercise any of the rights mentioned in this policy, please email [email protected] with the subject line "Privacy Request." To ensure the security of your account, we may require you to verify your identity before processing your request. We aim to respond to all legitimate requests within 30 days.

Protecting Your "Dangles" and Your Data

Just as you need "dangles" (skills) to win at the tables, we need robust procedures to protect your information. We regularly conduct internal audits to ensure our systems are up to date against emerging threats. We monitor for unusual account activity — if we detect a login from an unrecognized location, we may trigger additional security protocols, such as Multi-Factor Authentication (MFA), to ensure that it is truly you accessing your funds.

The Role of Our Support Team

Our bilingual support team (English and French) is trained to handle privacy inquiries with sensitivity. They understand the nuances of Canadian data protection laws and are equipped to guide you through your privacy settings, help you with self-exclusion tools, or explain how your wagering data is calculated and stored.

Commitment to Transparency

In an industry where trust is everything, we believe that honesty is the best policy. We strive to communicate clearly and avoid "chirping" or using deceptive language in our policies. If there is ever a change in how we handle your data that significantly affects your rights, we will provide you with a clear, concise notice, potentially via email or an in-game notification, so that you are never left in the dark.

Final Word on Privacy

By choosing to play at Extreme Casino, you are trusting us with your personal information. We treat this trust as a precious asset. From the moment you create your account to the moment you withdraw your winnings, we work around the clock to ensure that your data is handled with the care, respect, and security that every Canadian player deserves. Whether you are a casual player enjoying a few spins or a high-roller playing live blackjack, your privacy remains our priority.